DevOps services

When we look at a service as a whole system, we can focus on the value that flows from the business to the users. This allows us to define our work with end customers at the center, and with the following benefits:

- Increased value flow due to visibility of what is needed to produce out final product.
- The following stage always gets what they need, how they need it, when they need it.
- Faster time to market.
- We incorporate the operations earlier in the development process, allowing them to properly plan the changes to be performed by the developer, resulting in less unplanned work or rushed changes.
- Since the work is visible, Ops can see it ahead and be better prepared for it.
- We can identify and address limitations or bottlenecks in our system.
- We don’t allow a defect to go to discovery, we “stop the line” and don’t push that problem forward.

We reinforce the idea that we need to communicate in order to improve products. Teams improve when they receive feedback of their work. To increase workflow and value delivered, we need to know frequently what and how our work is impacted, and creating environments with stable cycles of feedback allows us:

- The team knowledge increases and we foster a community of exchange.
- Sharing drives to trust, and trust drives to greater levels of collaboration. This collaboration will then drive to higher stability and better flow.
- We understand our customers better.
- We solve our flaws faster and are more aware of what it takes to make sure that this type of problem does not happen again.
- We adapt our processes as we learn more about the inner workings or our other tribes.
- We increase our delivery speeds and decrease the unplanned work.

We experiment, fail fast, learn, and achieve excellence. Having frequent feedback cycles allows us to validate theories and practices. The more we foster this, the more we see the following:

- We often fail, and sometimes we do it intentionally to learn how to properly respond and to know where our limits are.
- We inject faults in our production system and in delivery pipelines as soon as possible.
- We practice for cuts and find innovative ways to deal with them.
- We push ourselves into the unknown more often and feel comfortable in the uncomfortable.
- We innovate and repeat in a “controlled” way, knowing when to keep pushing and when to stop.
- Our code confirmations are more reliable and production ready.
- We constantly pressure the system, striving to diminish cycle times and improve flow.